QCARE CSE software is the most comprehensive client-centred home healthcare information management system that you will ever need. With it, you can manage your resources with a precision and confidence as never before. It gives you the time you always need more of, the insight you appreciate, and the ability to inform and streamline your decision making process so your entire operation benefits.
The following is a detailed breakdown of only some of the many functions this software provides. As this is a considerable amount of information to assess, we always encourage our clients and prospects to contact us directly if they’d like to discuss any of the features introduced here.
As a fully integrated software package, QCARE CSE ensures you avoid needless double entry processing. This powerful software includes a number of helpful tools, including:
Intake Management
- Comprehensive client intake information management system
- Easy entry interface
- Integrated employee refusal tracking
- Operational statistics reporting
- Interfaces to Electronic Referral Portals
Client Management
- Complete information system to track all significant client data elements
- Extensive client displays by tracked parameters (e.g. postal code)
- Comprehensive MS Outlook style communications tracking system
- Master scheduling for recurring visits / shifts
- Holds/Resume functionality with automatic schedule updating
- ‘Don’t Send’ feature for improved client / employee satisfaction and matching
- Unlimited client funding sources with automatic funding splits
- Funding source models for visits, hours, or dollars based on selectable intervals (daily, weekly, monthly, 30-day cycle, block allocation, yearly, lifetime periods)
- Tracking of diagnosis, outcomes, surgical procedures and careplans
- Groups, cluster and clinic assignments for improved efficiencies in scheduling
- Incident Management System
- Extensive management/operational reports
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Employee Management
- Complete employee information management system
- MS Outlook style communication tracking of all book offs, refusals, compliments, complaints
- Education / training tracking
- Supervisory reporting section
- Availability / unavailability scheduling with automatic schedule updating
- Multi-tiered pay scales. Multiple pay scales per employee
- Multiple skill qualifications per employee (e.g. RN / RPN)
- Special skills (e.g. PAL, HIV) tracking for improved client matching
- Seniority tracking (Start Date or Hours Worked)
- Benefits tracking
- ‘Not to’ feature for improved employee / client satisfaction and matching
- Payroll Management module
- Human Resources module
- Asset Management for supplies and mobile equipment
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Schedule Management
- User selectable grid or calendar based coordination interface
- Comprehensive colour-coded display for each visit / shift
- Multiple gridded filters for more effective coordination (open shift views, area views, case managers views, group views, etc.)
- Automatic client / employee conflict checking
- Inline automatic billing and payroll calculations with funding splitting / rollovers / employee overtime (daily, weekly, bi-weekly) / and employee max hours calculations
- Employee selection model for single or multiple shifts based on a multiple parameter prioritization model. Parameters include availability, discipline, continuity, employee workload, languages, overtime, special skills, distance from client, shift before and shift after (working) and availability
- Audit functionality for all schedule changes
- On-call management module
- MS Outlook style interface (QNotes) for inter-coordinator communication
- Function for delaying shift payment or billing
- Statutory holiday pay calculator
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Invoicing/Billing
- Private invoice generation on client customized forms
- Electronic format submission of public source billing
- Extensive grid views for billing operations
- Automatic reconciliation of billing payments for public funded submissions
- Simple visit / shift resubmission process
- Line-by-line tracking history on all billable entries
- Consolidated invoicing
- Auto Insurance Standard Invoice (OCF-21/59) – AISI Invoicing Ready
- Aged display for invoices
- A/R and Payment interfacing to most major accounting systems
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System Management
- Location set up and selectability (scalability across multiple offices)
- Report Manager for adding customized reports, setting report groups / privileges
- Management of billing sources / rates with scheduled increments
- Selectable travel and mileage models
- Flexible system for management of program security configuration
- User access control management system
- Extensive tables for development of standardized data input
- Standard program definitions
- Funding source management system
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Reporting Tools
QCARE CSE is supported by over 100 management and operational reports, developed using Crystal Reports 8.x and Crystal Reports 9.x. Clients can develop and integrate their own custom reports with Crystal Reports as necessary
Reports can be exported / transmitted in various formats including MS Excel, MS Word, E-mail, Fax and PDF
QLine Solutions can also help to address any of your reporting needs through either a customized approach, or by drawing on our archive of 700+ reports.
For more information about QLine CSE software, or if you would like to discuss our other offerings or ways in which we can help you achieve the management challenges you face, please contact QLine Solutions at (705) 743-8682 or toll-free at (888) 752-4468.
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