QIVR is QLine Solutions’ Telephony service that allows you to more efficiently manage field staff operations. Designed to handle any number of tasks – from visit verification, to staff tracking, to staff communication auditing, to patient status tracking and more – you can now reduce the amount of time spent keying-in information by gathering it at point of client contact.

The benefits of QIVR, as well as being fully integrated with QCARE CSE, are best counted in the time you save in managing your resources and convenience. While the following list of features gives you a sense of the many features this system provides, as always, we’d be pleased to provide a personal demonstration upon request:

• Auto-verification of QCARE CSE scheduled visits in near real time
• Timely on-line late arrival or missed shift notification for coordinators
• Improved delivery of messages from coordinator to staff with a complete audit trail
• Reduced or eliminated infringement on client service times for staff communication
• Know when staff arrive, depart and their next destination. Excellent workplace safety initiatives.
• Track non-standard occurrences – short shifting, extended stays (employee merit), fraudulent commute / travel entries and self-scheduling. System disciplines staff to show up on time and work for authorized periods
• Phone call source trapping and validation
• Complete Management Reporting
• No capital investment required
• Excellent cost benefit analysis

To learn more about QIVR and the advantages of a telephony interface to better manage your operation, please contact QLine Solutions at (705) 743-8682 or toll-free at (888) 752-4468.